FREE DELIVERY - ORDERS OVER £75

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The Soy Wax
Candle Company
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Delivery & Returns

FAQ’s

Delivery Policy

At The Soy Wax Candle Company, we take pride in carefully hand-pouring and packaging each of our candles to ensure they arrive in perfect condition.

Delivery Times

  • UK Orders: Orders are usually dispatched within 2–3 working days of purchase.
  • Standard Delivery: Typically takes 3–5 working days after dispatch.
  • Express Delivery: Available at checkout – arrives within 1–2 working days after dispatch.
  • Weekend & Bank Holidays: Please note that we do not dispatch orders on weekends or public holidays.

Delivery Costs

  • Standard Delivery (UK): £3.95 or free on orders over £40.
  • Express Delivery (UK): £6.95.
  • Local Collection: Free from Blake House Craft Centre – please wait for your collection confirmation email before arriving.

International Delivery

At this time, we only deliver within the UK. We hope to expand internationally soon!

Order Tracking

You’ll receive an email once your order has been dispatched, including tracking information (if applicable).

Returns Policy

We hope you love your candles as much as we love making them. However, if you’re not completely satisfied, we’re here to help.

Change of Mind

  • You may return any unused, unopened candles within 14 days of delivery for a full refund.
  • Items must be returned in their original packaging and condition.
  • Return postage costs are the responsibility of the customer (unless the item is faulty or damaged).

Damaged or Faulty Items

  • If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.
  • Email info@thesoywaxcandlecompany.co.uk with your order number and photos of the issue.
  • We will replace or refund your item as quickly as possible.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on candles that have been used or lit.

Refunds

  • Refunds will be issued to your original payment method once the returned item has been received and inspected.
  • Please allow 5–10 working days for the refund to appear in your account.

Questions?

If you have any questions about delivery or returns, please get in touch at:

📧 info@thesoywaxcandlecompany.co.uk

📍 The Soy Wax Candle Company, Blake House Craft Centre, EssexI’m 

Unique and Handmade Gifts

Discover our collection of unique and handmade gifts. We work with local artisans to bring you one-of-a-kind pieces that you won't find anywhere else. From hand-poured candles to handcrafted pottery, our selection is sure to impress.

Gifts for Pet Lovers

Shop our collection of gifts for pet lovers. Whether you're shopping for a dog mom or a cat dad, we have something for every pet parent. From personalized pet portraits to custom pet tags, our gifts are sure to make any pet lover smile.

Gifts for the Home

Make any home feel cozier with our selection of gifts for the home. From decorative pillows to scented candles, we have a range of gifts that will add a touch of warmth to any space.

Gifts for Foodies

Shop our collection of gifts for foodies. Whether you're shopping for a home cook or a gourmet chef, we have something for every food lover. From artisanal olive oil to gourmet chocolate, our gifts are sure to impress.

Free Shipping on Orders over $50

Enjoy free shipping on all orders over $50. Shop now and find the perfect gift for your loved ones. With our wide selection of gifts and free shipping, there's no reason not to shop at The Soy Wax Candle Company.


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